Digital Lean Expert (_VOIS) 1

Role Specification (Technical / Professional Expertise) 
Essential
    Six Sigma Black/Green Belt Trained/Certified
    Strong expertise in BPMS deployments
    Experience of managing projects for customer operations business using lean, six sigma, AGILE, PMP methodology
    Systemic problem solver adept at implementing solutions to solve root cause of problems
    Ability to work independently and to establish priorities
    Strong ability to raise and/or resolve issues
    Excellent analytical skills
    Excellent interpersonal skills
    Sets expectations, tracks and communicates results
    Creative and change-oriented
    Adaptability and flexibility 
    Detailed knowledge of HR process and systems 
    Exceptional verbal and written communication skills 

Desired
•    Experience in deploying AGILE, PMP projects
•    Past Experience of leading Continuous Improvement projects for telecom industry
•    Experience with survey management, forms, processes & analysis
•    Financial literacy of approaches such as activity based costing, labour variance, dashboards etc.
•    Familiar with quality and business excellence tools and approaches such as Six Sigma, TQM, Lean, 5S, TOC etc.

#_VOIS