Digital Experience & Technical Manager

JOB MAIN PURPOSE:

As the Digital Experience & Technical Manager, you lead a cross-disciplinary team (Business Design, UX, Rapid Prototyping, Data Science & Data Analytics) that fuels innovation, experimentation, and digital capability across Asia. You champion customer-centric design, agile ways of working, dynamic talent development, and strategic resourcing. You play a pivotal role in shaping both how we build and how we invest - ensuring the right digital capabilities drive the most impactful outcomes.

YOUR ROLE & RESPONSIBILITIES:

Leading Customer Centricity and Agile Experimentation:

• Strengthening deep customer understanding and insights by putting customer needs at the forefront of our innovative initiatives.
• Driving culture and mindset change for experimentation and confidence in iterative development, based on real feedback
• Developing resources and methods for practice of human-centered-design and rapid prototyping
• Ensuring our ideation pipeline is evergreen and the community is able to maintain or exceed our portfolio metrics

Talent Acquisition & Development:

• Enable the team to bring the best solutions for our ventures/projects in Asia
• Identifying and recruiting top talents in Business Design, UX, Rapid Prototyping, Data Science and Data Analytics

Nurturing teams and talent to evolve continuously

• Working closely with senior leadership to forecast skill needs based on upcoming projects and innovations in CX DNV and other business priorities in Asia
• Champion the technical community's needs, growth, and recognition within the organization

Cross Functional Collaboration:

• Eliminate silos and foster a culture of cross-functional collaboration
• Facilitating collaboration between technical teams and business stakeholders to rapidly prototype and test new digital solutions.
• Influence the broader organization on the value of ‘digital’ capabilities the community brings

Milestone Funding & Strategic Resource Allocation

• Serve as a core member of the milestone funding decision group.
• Shape how budget, talent, and resources flow across initiatives based on impact and evolving priorities.
• Drive discussions on trade-offs, performance, and strategic relevance.
• Scale up, pivot, or sunset projects using desirability, feasibility, and viability lenses.
• Maintain organizational agility by continuously re-prioritizing for maximum value.

YOUR KEY SKILLS & QUALIFICATIONS:

• 8+ years of experience in digital product development, innovation, or technology leadership roles
• Bachelor's degree required; Master's degree in Business, Design, Technology, or related field preferred
• Professional certifications in relevant areas (Design Thinking, Agile, Product Management) are a plus
• Proven track record of leading multidisciplinary teams across design, technology, and data functions
• Demonstrated success in driving customer-centric innovation and digital transformation initiatives
• Experience managing complex stakeholder relationships and influencing senior leadership
• Background in agile methodologies and rapid experimentation frameworks
• Deep understanding of Business Design, UX/UI principles, and human-centered design methodologies
• Strong knowledge of rapid prototyping techniques and tools
• Familiarity with Data Science and Data Analytics practices and their business applications
• Understanding of emerging AI / digital technologies and their potential business impact
• Exceptional leadership skills with ability to inspire, develop, and retain top talent
• Strategic thinking with strong business acumen and financial literacy
• Strong communication and stakeholder management capabilities