Desktop Support - Level 2

This opportunity is with a multibillion $ Global giant based in United States, Canada & Mexico, with 16 different delivery centers and Regional offices in North America & more than 300,000 people working worldwide.This job gives you an opportunity to work with an organization which has been consistently in the top 5 best employers in US & Europe.We are sure that you wouldn’t let this opportunity go by! Sounds interesting? Read on further to understand the role

Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

RESPONSIBILITIES:

•         Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. 

•         Analyze, resolve, respond to, and document end user inquiries

•         Install desktop/Laptop software using approved tools

•         Troubleshoot operating system

•         Troubleshoot connection issues with LAN/WAN

•         Update tickets with accurate and timely records of work performed, and resolution detail

•         Maintain and contribute to a knowledge base

•         Coordinate hardware warranty repair

•         Escalate to 3rd party vendors when necessary

•         Responsible for raising and coordinating problem management issues

•         Perform additional tasks (end user/infra related) when required

•         Participate in projects 

•         Strong understanding and skills in SLA, KPI Management 

Desktop Support - Level 2

Axius Technologies is a leading multimillion $ Global Talent Development Corporation, building skilled manpower pool for global industry requirements. The Company which was set up in 2007, to help the nascent IT industry overcome its human resources challenges, has today grown to be amongst world’s leading talent development organization. We help IT consulting services organizations and end user organizations in identifying niche skilled IT resources on contract and full time basis. Axius has delivered top notch talent throughout North America, CALA, EMEA and APAC & we are proud to be have been featured in FORBES MAGAZINE as one of the leading IT recruitment organizations in North America