Desktop Support Engineer

To provide onsite desktop support to a key customer in the CAE portfolio. The role will cover all aspects of hardware and software support on a 1st / 2nd line basis, supporting the End Users at one of our customers London Offices with day to day administrative tasks. 

Main Duties and Responsibilities:

• Provide Desktop Support as required:
  • Call Ownership – Ticket Creation, Update, Closure and Troubleshooting, diagnosis and resolution of IT problems
• Install, upgrade and support Windows 10, as well as, install, upgrade and support printers, computer hardware and any other authorised peripheral equipment
• Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Liaising with 3rd party providers to support hardware issues
• Investigating & fault finding software issues
• Asset management
• Software installation
• Diagnose and communicate complex technical issues escalating to third line support where necessary

Essential:

• Minimum 2 years’ service desk experience or 1 year desk side
• Microsoft desktop products
• Active Directory (account creation/password resets)
• Office365

Desirable:

• MCSA (or other Microsoft certifications), Computer Maintenance A+, ITIL Certification and ITIL.

Experience:

• Experience supporting Windows 7 / 10.
• Experience setting up new workstations, laptops and tablets.
• Active Directory experience e.g. adding users, password resets.
• Understanding of MS Office 365 support and administration.
• Experience of MS One Drive configuration and permissions.
• Experience setting up network printers.
• Strong competence in issue diagnosis and problem solving.

Skills/Competencies:

• Must have analytical skills and be able to solve technical problems across different platforms.
• Experience with AD
• Experience of using IT ticketing software
• Experienced working towards agreed SLAs (e.g. call conversion and issue resolution)
• Must be a team player and be able to demonstrate excellent interpersonal skills.
• Must be able to demonstrate effective communication skills, both written and verbal.

2 years fixed term contract on customer site.?