Desktop Support

A ver reputed Company is looking for Candidates for Desktop Support Candidates for Harrodsburg KY location

Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment - 

Install and upgrade equipment and software - 

Identify recurring issues, document and escalate to appropriate personnel - 

Represent technical bridge between technology groups and business units -

 Make recommendations for improvement in processes and procedures - 

Follow existing processes and use standard methodologies to carry out assigned tasks - 

May be required to maintain inventory supplies - 

Participate on cross-technology teams

 - Performs other related duties as assigned by management Educational Requirements: 

- Associates degree required, Bachelor's degree preferred. 

No preference for field. Required Years and Area of Experience (minimum required for consideration): - 3+ years of relevant experience Required Skills: (MUST possess)

 - Strong troubleshooting skills

 - Documentation skills 

- Good oral and written communication skills 

- Problem solving skills 

- Ability to work independently or as part of a team

 - Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement 

- Active Directory 

- Office (Excel, Outlook Email and Calendaring, Power point, Access) 

- Proficient in installation, navigation, and support of Microsoft Operating systems 

Preferred Skills: 

- Strong knowledge on use and architecture of client management systems; Remedy, Altiris, Dame ware, Client WebJet Admin - Search functionality - Registry - User Profiles - Permissions - Strong Remote Support skills and familiarity with remote support tools - Candidate should possess general knowledge/skills in Network components and topology; - Protocols -TCP/IP - Wireless communication and authentication protocols (PEAP) - Client configurations - Remote Access - LAN/WAN - Microsoft Project and Visio - Clarify - Adobe Shortlisting Preference: All Qualified Manager 

All your information will be kept confidential according to EEO guidelines.