Desktop Support

We’re looking to get two desktop admin / support staff.

• Duration: 1 – 1.5 months
• When: starting from next week

Qualifications

Required

• ITIL, MCSA, MCDST, or CompTIA A+ certification
• At least 5 years’ hands-on support experience in a Windows 7/8/10 desktop administration or support role, preferably from a financial services institution with at least 100 PC’s
• Proficiency in developing and modifying scripts to automate tasks with PowerShell or VBScript
• Diverse troubleshooting skills to investigate system issues (event logs, GPResult, perfmon, process dumps)
• General understanding of Active Directory (GPO, OU, Groups)
• General network knowledge and troubleshooting (HTTP, DNS, DHCP protocols, TCP/IP stack with known ports and basic commands, SMTP, SNMP)
• Experience troubleshooting remotely (psexec, WMI, RPC)
• Excellent interpersonal/ customer service skills
• Knowledge of desktop PC hardware and components

Desired

• Experience with virtualization technologies: VMware, Hyper-V
• Background in Enterprise management and experience working with System Center Control Manager (SCCM and/or SMS), Windows enterprise technologies, DFS, IIS, SQL Server, Microsoft Exchange, Skype for Business
• Cisco Certified Network Associate (CCNA)
• Application Packaging using Windows Installer (.MSI) and SMS Installer