Desktop Support

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Role: - Project Manager

Required

· Have managed large transformational Mainframe platform migration / re-hosting projects

· Understanding of Mainframe application related to infra needs

· Knowledge and understanding of UX / Linux

· Should have hands-on experience in projects

· Strong project management skills. PMP certification is an added advantage

· Have run a large complex project of at least 5m++

· Ability in managing and handling 3P vendors providing application porting services and workload solutions services.

· Experience in contract administrations

· Ability in managing cross-country / regional / virtualization resources in projects

· Managing at CxO level customer

Role: - Desktop Support
Job Description

· Install, upgrade, support and troubleshoot Windows 7 and Windows 8.1 and Microsoft Office

· Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

· Provide user data and application recovery

· Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

· Use tools and methodologies to load, copy and customize operating system configurations for deployment

· Responsible for tracking hardware and software inventory

· Familiarize end users on basic software, hardware and peripheral device operation

· Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

· Works with vendor support contacts to resolve technical issues within the desktop environment

· Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications & Microsoft or related security patches/Policies

· Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

· Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

· Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

· Customize desktop hardware to meet user specifications and site standards

· Provide VIP support

· Resolve and update incidents with in SLA and also update stakeholders for P1 cases

All your information will be kept confidential according to EEO guidelines.