Desktop Support Analyst - Bilingual in French

Bilingual in French is MUST

• Client is looking for talented and creative Support Analyst who will be working with one of the leading FinTech company in the US.
• The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment.
• The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.
• Candidates should speak and write both English and French.
• The Support Analyst will provide support to End Users on a variety of computing issues.

• Diagnose, resolve, and follow-up on issues relating to various user computing issues
• Provide technical support by phone, remote access, deskside, or site visits as required
• New hire device setup/Imaging
• Experience utilizing ticketing systems· Ensure tickets are accurately documented and resolved in accordance
• Device inventory management· Position may require working extended hours or occasional night/weekend as required
• Excellent communication skills both verbal and written
• Ability to multi-task in a fast-paced environment
• Office 365 Productivity Tools
• VPN troubleshooting/connectivity
• Mobile Device Support
• Follow client Compliance standards

Abhishek Kumar

469 409 4080