Desk Collection Supervisor
Cermati.com
Apply to this job Jakarta, Jakarta, id on site Until 8/21/2026 5+ years exp First posted May 13, 2026 Last posted May 13, 2026
Job description
- Coordinate collection activities of unsecured products, manage flow rates to prevent accounts from flowing down to charge off and minimize net credit losses
- Recruitment, training and performance management of the collection team to ensure good productivity
- Process-reengineering of collection processes to improve productivity
- Capacity tracking, management and planning to ensure adequate collection resources for the section all the time
- Manage and optimize collection cost
- Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure
- Tracking and evaluating the effectiveness of all collection strategies. Design and conduct champion & challenger tests of all collection strategies
- Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management.
- Bachelor's degree
- 5 years of working experience in Collection and 1-2 years of working experience as Desk Collection Supervisor/Manager
- Strong understanding of collections activities and process.
- Sound people supervisory/managerial skills.
- Excellent problem-solving skills.
- Advanced Communication skills, both verbal and written.
- Adequate analytical skills and has experience in developing collection reports to measure collection productivity/performance.
- Experience with collection strategy to achieve both short term and long term desirable result/portfolio quality.
- Ms-office skills.
About this role
Summary
Manage collection activities, team, strategy, and reporting to minimize credit losses and improve productivity.
Job title
Desk Collection Supervisor
Experience level
5+ years of working experience in collection, 1-2 years as supervisor/manager
Minimum experience
5+ years exp
Industry
Location requirements
Jakarta, remote work not specified
Salary
Not specified
Management role
Yes
Skills & keywords
Required skills
Bachelor's degreecollectionpeople supervisorycommunicationanalyticalMS Office
Preferred skills
None specified
Specializations
collectionsstrategyreporting
Locations
Structured locations inferred from the posting.
Jakarta, Indonesia
On-site City