Designated School Official

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

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The Designated School Official will perform a broad range of duties to meet the needs of the international student population, including updating and creating student records within SEVIS, and processing other SEVIS-related applications.

This person will have excellent intercultural, problem-solving, organizational, and computer skills to keep up with the demands of the office. The position requires excellent communication skills, the ability to be a dynamic team player, and experience in educational processes. 

Requirements:

• Should be a U.S. citizen or a Legal Permanent Resident.

• Bachelor's degree preferred.

• Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions.

• Outstanding telephone skills; polite, friendly manner working with students.

• Professional appearance and demeanor.

• Proficient in computer literacy and knowledgeable of Microsoft Office.

• Must show initiative, adaptability, resourcefulness, dependability, and ability to take action.

• Customer service experience.

• Excellent analytical, communication, and writing skills.

• Ability to work a flexible schedule.

• Will require occasional weekend work and travel.

• Will require on-campus travel for hosting events. 

• Office hours and work times are based on student needs, including availability for students worldwide.

Key Duties and Responsibilities:

• Working with admissions staff, advisors, customer service representatives, and other Designated School Officials to keep student records up-to-date and accurately entered into SEVIS.

• Submit correction requests and data fixes for students and dependents to the SEVIS Help Desk and follow up when necessary.

• View and print reports within SEVIS.

• Update/edit records for students and dependents (Form I-20), including financial, program, and personal information; transferring and registering student records within SEVIS; adding and editing employment authorization, including requesting OPT and STEM.

• Review, approve, and process I-20, CPT, STEM and OPT applications.

• Draft, save, submit, and print records for students and dependents (Form I-20).

• Communicate effectively with students in a timely manner.

• Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.

• Collaboration with academic departments and administration on a regular basis and ability to build/maintain positive relationships.

• Provide prompt and efficient customer service through the Department of International Graduate Services and for the University.

• Learn and execute new information and data processes that are required to meet the needs of the Department of International Graduate Services.

• Represent the University at events.

• Assist with on-campus events for international students.

• Performs other duties as assigned

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a

“life-more-abundant.”