DEPUTY MANAGER CUSTOMER CARE

One of the major international shipping companies specializing in RORO operations, Containers, General cargo and project shipment. We require services of vibrant and highly experienced professionals to fill this vacant position

This is a team leader position. The individual will be required to supervise and coordinate the activities of the customer care team dealing with customer enquiries, advisories and information.

Coordinate team activities to ensure prompt issue resolution and maximum customer satisfaction

Provide basic information on company services to customers.

Attend to all customers request and provide required information

Manage all customer communication, notifications and advisories

Follow up and support export customers to ensure no pending issues.

A good first degree  from a reputable University / Polytechnic.
An MBA or relevant professional qualification(s) will be an added advantage.
Minimum of 5 years cognate experience in maritime industry including 3 years in similar position