Dental Front Desk Associate

Responsibilities:

• End to end patient management as the face of our practice
• Greet patients warmly and provide a welcoming atmosphere upon arrival.
• Register new patients, collect necessary information, and update existing patient records accurately.
• Schedule and confirm patient appointments using our practice management software.
• Answer phone calls, respond to inquiries, and provide information about our dental services.
• Provide Treatment Coordination backup as needed
• Verify insurance coverage and assist patients in understanding their benefits.
• Handle patient check-in and check-out processes, including collecting payments, processing insurance claims, and providing receipts.
• Maintain a tidy and organized front desk area, ensuring cleanliness and a professional appearance.
• Assist with administrative tasks, such as filing, photocopying, and scanning documents.
• Collaborate with the dental team to ensure efficient patient flow and resolve any scheduling conflicts or issues.
• Follow HIPAA guidelines and maintain patient confidentiality at all times.
• Provide excellent customer service and address patient concerns or complaints in a professional and compassionate manner.

Qualifications:

• 3+ years of dental experience in front office operations, required
• Positive and upbeat personality
• Able to provide coverage at both Boise and Eagle offices
• Reliable with minimal call outs 
• Proficient in Open Dental software, preferred
• Treatment Coordination experience, a plus
• High school diploma or equivalent required; additional education in office administration or related field, a plus
• Proven experience as a front desk receptionist or in a similar customer service role
• Excellent verbal and written communication skills, with a professional and friendly phone etiquette
• Strong organizational skills and attention to detail
• Knowledge of dental terminology and procedures 
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong problem-solving skills and the ability to remain calm and composed under pressure
• Proficiency in using standard office equipment, such as computers, printers, and fax machines