Delivery Manager

The Role (Describe the role):

As Project Manager, you will play a pivotal role in Anchanto’s global delivery organisation. You will be responsible for managing full lifecycle projects for our global customers from initiation to Go-Live, ensuring revenue unblocking, meeting customer satisfaction (CSAT) and Net Promoter Score (NPS) goals, and delivering on time, within scope, and within budget.

Key Responsibilities:

• Define and manage project scope, objectives, and key deliverables in collaboration with stakeholders and senior management.
  • Develop and maintain detailed project plans (schedules, budgets, resources, communications) and ensure adherence as the project evolves.
  • Lead and coordinate cross-functional teams (internal, external clients, vendors) to achieve milestones and deliverables.
  • Proactively manage project risks and issues; implement mitigation plans and escalate when necessary.
  • Monitor and report project progress—budget, schedule, quality, scope, and stakeholder satisfaction—as the single point of contact (SPOC) for customers.
  • Manage multiple client relationships simultaneously to ensure strong outcomes, effective communication, and high customer satisfaction (CSAT/NPS).
  • Ensure Go-Live readiness, smooth transition to support or operations, and complete project closure including lessons learned.
  • Align project execution with organisational strategies and revenue objectives to support global customer delivery and success.
  • Build and maintain strong customer relationships, negotiating effectively and independently leading stakeholder meetings.
  • Drive end-to-end project delivery with strict adherence to schedule, cost, and quality standards.

Essential Requirements:

• Minimum 5 years’ experience as a Project Manager in the Supply Chain domain within large global enterprises.
  • Proven ability to manage complex, multi-stakeholder projects with a focus on Logistics/Supply Chain.
  • Demonstrated expertise in creating and managing project plans, tracking deliverables, and proactively managing risks to achieve both short- and long-term goals.
  • Experience delivering and supporting end-to-end engagements in the Supply Chain domain.
  • Excellent written, verbal, and negotiation skills.
  • Strong stakeholder management skills.
  • Proven track record of successfully managing multiple concurrent projects.
  • PMP or equivalent project management certification is a plus.
  • Proficient in French language.
  • Immediate joiners preferred.

Personal Attributes:

• Outcome-focused and results-driven project management professional.
  • Solution-oriented thinker with a strategic, big-picture perspective and attention to detail.
  • Resilient and composed in navigating complex or challenging situations.
  • Highly organised, with the ability to prioritise and manage multiple tasks effectively.
  • Collaborative mindset with strong ethics and a values-driven individual.