Delivery Lead Manager

Skill required: KYC Corporate - Anti-Money Laundering (AML)
Designation: Delivery Lead Manager
Qualifications:BCom
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are seeking a Capital Markets Manager with 10-14 years of experience in Client Lifecycle Management (CLM), KYC operations, onboarding, and operations leadership to lead large-scale CLM delivery programs supporting institutional and corporate banking clients. This role is responsible for managing managers, team leaders, and operations staff across multiple workstreams while ensuring delivery against service, quality, compliance, risk, and customer objectives. The role also drives governance, transformation, stakeholder engagement, workforce planning, and strategic initiatives that strengthen regulatory compliance, onboarding effectiveness, and operating efficiency.
What are we looking for? Qualifications • Bachelor s degree in Commerce, Finance, Business Administration, Economics, or a related field preferred; postgraduate qualification is an advantage. • 10–14 years of experience in Client Lifecycle Management, KYC Operations, Financial Crime Compliance, or Capital Markets Operations, with significant people leadership experience. • Deep expertise across onboarding, KYC/CDD, EDD, sanctions screening, tax operations, account maintenance, and regulatory remediation. • Strong understanding of AML regulations, FATCA, CRS, beneficial ownership requirements, client onboarding frameworks, and risk management practices. • Demonstrated success managing large operational teams through subordinate managers. • Strong governance, stakeholder management, client engagement, and transformation leadership skills. • Excellent analytical, problem-solving, and decision-making capabilities. • Strong presentation and executive communication skills. • Proficiency in Microsoft Office and workflow management platforms Working Conditions ? Candidate must be flexible to work US, EMEA, APAC, or rotational shifts based on business requirements. ? Candidate may be required to extend working hours during client transitions, major regulatory events, audit reviews, remediation programs, or critical business priorities, as needed
Roles and Responsibilities: •Responsibilities • Lead end-to-end CLM operations across multiple teams and process towers, including onboarding, KYC reviews, screening, account maintenance, tax operations, periodic reviews, remediation, and client enablement. • Manage associate managers and team leaders to deliver operational performance against SLA, quality, productivity, compliance, and client service objectives. • Own workforce planning, resource allocation, and operating rhythms to support volume fluctuations, regulatory initiatives, business growth, and transformation programs. • Drive operational governance through performance reviews, executive reporting, risk oversight, issue remediation tracking, and audit readiness. • Provide leadership on high-risk onboarding matters, regulatory escalations, client-impacting issues, and cross-functional resolution efforts involving Compliance, Legal, Risk, Operations, and Relationship Management teams. • Ensure all operations comply with regulatory requirements, internal policies, client procedures, AML/KYC obligations, and control frameworks. • Utilize data and analytics to identify operational risks, service gaps, productivity opportunities, and process transformation priorities. • Partner with business stakeholders, Compliance, Technology, Product, Tax Operations, and Client teams to implement strategic improvements and digital transformation initiatives. • Lead talent strategy across the program, including hiring, succession planning, leadership development, employee engagement, and capability building. • Drive continuous improvement and automation initiatives that improve onboarding effectiveness, reduce operational risk, strengthen compliance outcomes, and scale delivery capabilities

BCom

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.