Delivery Excellence-Senior Manager
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Senior Manager – Delivery Excellence
Consulting
Position Summary
As a Senior Manager in the Delivery Excellence (DEX) function within EY GDS Business Consulting/ Risk Consulting you will support the implementation of quality and delivery governance across consulting engagements. You will work closely with delivery leaders to ensure engagements meet EY’s standards for quality, efficiency, and client satisfaction. This role focuses on developing and driving consistent delivery practices, supporting delivery reviews, and contributing to continuous improvement initiatives.
Key Responsibilities
- Responsible for driving exceptional service delivery and strategic initiatives in partnership with functional leadership.
- Oversee delivery performance and governance, ensuring alignment with the service line’s delivery framework.
- Develop delivery excellence frameworks that include key milestones, resource allocation, and performance metrics.
- Assist in conducting delivery reviews across engagements and support mitigation planning.
- Promote standardized delivery methodologies and support scalability of service delivery models.
- Identify improvement opportunities and contribute to refining delivery processes.
- Liaise with regional consulting leaders and support escalation management.
- Mentor junior team members and foster a culture of quality and continuous improvement.
Qualifications and Experience
- Bachelor’s or Master’s degree in Information Systems, Engineering, or related field.
- 15+ years of experience in professional services delivery or consulting.
- Exposure to delivery governance, client engagement, and risk management.
- Hands on experience to MS Excels (formula, VBA, charts), Power BI (Data visualization), MS-Power point, MS Visio
- Familiarity with CMMI, ISO, and other quality frameworks.
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Summary
Lead delivery governance, improve processes, ensure quality, mentor team, develop frameworks.
Job title
Senior Manager – Delivery Excellence
Experience level
15+ years
Minimum experience
15+ years exp
Industry
consulting
Location requirements
Remote work possible, location not specified.
Salary
Not specified
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
No structured locations extracted for this role yet.