Debt Recovery Analyst with English and Spanish

What will you do?

Our main job is to collect the debt on accounts which have failed to pay their dues and we are the last step in our internal collections process. The amount of debt on the accounts varies from small ones to large ones. Working with accounts from all over the world. Resolving customer queries and negotiating the best repayment terms. The job mainly involves sending and responding to emails and resolving customer queries. Target: Response time to emails. Query resolution time. Verifying whether the responses are in line with the client guidelines. Keeping tabs on assigned accounts and making sure all necessary actions were taken.

Roles and Responsibilities

• Collecting debts according to the post suspension process

• Pro-actively engaging with debtors to ensure timely resolution

• Cooperating with internal departments (Credit, GCS, Cash Ops, Billing and Sales teams)

• Process cases in a timely and effective manner

• Allocation of incoming payments and accounts reconciliation

• Resolving complex queries - Influencing customers, negotiating and building business relationships

• Train new joiners on Collections processes.

• Able to work independently and take over extra tasks delegated by TL.

• Back up TL if needed

• Assisting team members in case resolution

What do we expect:

• 1 year experience in Collections.

• Good knowledge of Collections processes.

• Proactive approach when executing daily operations.

• Strong analytical skills and attention to details

• Proven problem solver

• Flexibility to take new responsibilities, can-do attitude

• Language: fluent English (B2 minimum)

• Great communication skills both verbal and written.

• Ability to work independently as well as a part of the team.

• Strong negotiations and analytical skills are essential.

• Good knowledge of MS Excel and Google sheets will be an asset

• willingness to work on mid shift 11:00 AM - 7:00 PM

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.