Dealer Support Associate Spain (1-Year FTC)

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Do you want to work for some of the world’s leading audio brands? Become a part of the HARMAN team and get to work for our Sound United Business Unit. 

By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we’re looking for someone who is proactive, loves to work with a lot of different stakeholders from all over the globe and has creative ideas.

You will join our Sound United Business Unit with iconic brands like Bowers & Wilkins, Denon, Marantz, Polk Audio, Definitive Technology, Classé, and Boston Acoustics, based in Barcelona, Spain in the position of: 

Dealer Support Associate Spain (1-Year FTC)

A Career at HARMAN Lifestyle:

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Harman Kardon, Mark Levinson and Revel.
• Unite your passion for audio innovation with high-tech product development.
• Create pitch-perfect, cutting-edge technology that elevates the listening experience.

About the Role:

This is a one-year fixed-term position with the possibility of conversion to a permanent role after one year.

As Dealer support Spain (Order to cash) you will serve as the first point of contact for a defined portfolio of Spanish and Portuguese dealers. Deliver reliable, professional multi-channel support to Area Sales Managers and dealers representing all Sound United brands, covering sales operations, first-level product support, stock management, and service-related inquiries. In this role you’ll report to the Senior Dealer Support Spain.

What You Will Do:

• Dealer Order & Request Management: Daily order entry; handling dealer inquiries on pricing, availability, backorders, payments, and incomplete orders; proposing alternative products when needed.
• Stock & Logistics Coordination: Stock allocation, goods return, and coordination with local logistics operations for Spain and Portugal.
• Commercial & Financial Coordination: Daily shortage reporting to the Commercial Team; credit note coordination; debit note checks; payment limit verification with Credit Control;
• Sales & Account Support: Supporting sales teams with local stock sales (marketing samples, B stock, loan stock); product listings at key accounts.
• Service, Warranty & Case Handling: Informing dealers about service and warranty rules.
• Acting as the receptionist of the ID Lounge, serving as the first point of contact for customers and visitors.
• Supporting the daily management of the ID Lounge, ensuring smooth and efficient operations.
• Process Improvement & Product Knowledge: Staying updated on products and trends via Harman University; proposing improvements to reduce manual order changes.

What You Need to Be Successful:

• Experience with similar positions
• A thorough understanding of order to cash process
• Fluent in English and Spanish
• Strong attention to detail and follow through
• Clear, professional communication with dealers and internal stakeholders
• A customer focused mindset with a practical, solution-oriented approach

Bonus Points if You Have

• Experience in the Audio & Video area
• Educated to High School Diploma level or equivalent e.g. A-Level or Int. Baccalaureate

What Makes You Eligible

• Ideally, you live near Barcelona. Because this is a hybrid role, commuting to our Barcelona office will be required each week. You have a valid driver’s license, preferably but not mandatory.
• Due to the nature of global infrastructure, you understand that flexibility in working hours is required.

What We Offer:

• Flexible work environment (80% in office, 20% home)
• Access to employee discounts on world-class products (Bowers & Wilkins, Marantz)
• Extensive training opportunities through our own HARMAN University.
• Competitive wellness benefits.
• “Be Brilliant” employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

#LI-Hybrid

#LI-KB1

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.