Data health manager

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Data Health Manager is a critical member of the Digital Engagement & Health team, responsible for ensuring that the content and data powering Salesforce's self-service experiences and AI agents are accurate, effective, and AI-ready. You own the health of an assigned cohort of content or data sources — diagnosing problems, building remediation programs, and continuously raising the bar on what "ready" looks like in an agentic world.

This role sits at the intersection of content strategy, data quality, and AI readiness. You will partner closely with content owners, data teams, product teams, and your peers on the Digital Engagement & Health team to ensure that customers can successfully resolve their own issues — and that Salesforce's AI agents can do the same on their behalf.

What You'll Own

• Self-Help Success & Failure KPIs for your assigned cohort — tracking, reporting, and driving improvement over time
• Agentic Readiness Score for your cohort — developing and maintaining a scoring methodology and certification standard for AI agent consumption
• Remediation programs — when health KPIs are off-target, you build and execute the programs to fix them, coordinating across content owners, data teams, and product stakeholders
• Root cause diagnosis — you go beyond the metric to understand why content or data is underperforming and translate findings into actionable recommendations
• Cohort expertise — you become the go-to expert on the performance and quality of your assigned content or data domain

Key Responsibilities

• Monitor Self-Help Success Rate, Self-Help Failure Rate, and Agentic Readiness Score for your cohort on a regular cadence
• Partner with content and data ownership teams to identify gaps, inaccuracies, or structural issues impacting performance
• Design and lead improvement programs and projects to resolve identified health issues
• Develop and maintain an Agentic Readiness certification standard for your cohort, ensuring data sources meet quality thresholds for AI agent use
• Collaborate with the Digital Engagement Manager to ensure help content supports feature adoption goals
• Contribute findings and insights to the team's shared analytics and leadership reporting
• Track leading indicators — including search-no-result rate, content freshness index, agent confidence score, and knowledge gap index — to get ahead of problems before they impact KPIs

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.