Danish Speaking HealthTech Support Specialist

Patrique Mercier Recruitment is excited to offer a unique opportunity for a Danish Speaking HealthTech Support Specialist. In this essential role, you will provide exceptional support to our Danish-speaking customers who use our health technology products. Your responsibilities will include addressing technical inquiries, troubleshooting product issues, and guiding users to ensure they optimize their experience with our technologies. If you have a flair for technology and a passion for helping customers, we want to hear from you!

Responsibilities

• Act as the primary support contact for Danish-speaking users, delivering outstanding assistance via phone, email, and chat.
• Troubleshoot, diagnose, and resolve technical issues related to our health technology solutions.
• Provide education to customers about product features and best practices to enhance their usability.
• Maintain accurate records of customer interactions, including issues and resolutions, in our support database.
• Collaborate closely with technical and development teams to communicate customer feedback and assist in resolving ongoing concerns.
• Continuously enhance your knowledge of health technology to effectively support our users.

Requirements

• Fluency in Danish (both spoken and written) is required; proficiency in English is advantageous.
• Prior experience in technical support, preferably in the health technology sector, is highly desirable.
• Strong problem-solving skills with a thorough understanding of tech-related issues.
• Excellent communication and customer service abilities with a focus on user satisfaction.
• Able to work both independently and collaboratively within a team environment.
• Familiarity with customer support platforms and CRM systems is a plus.
• A committed interest in health tech and a strong desire to assist others is a must.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )