Danish Speaking Customer Support for Online Travel Agency

Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a Danish Speaking Customer Support representative for a leading Online Travel Agency. This role is perfect for individuals who are passionate about travel and customer service. You will assist Danish-speaking clients with their travel inquiries, ensuring a seamless booking experience and addressing any questions or concerns they may have. Join a dynamic team and help create memorable travel experiences for customers!

Responsibilities

• Provide exceptional customer support via phone, email, and chat in Danish.
• Assist customers with travel-related inquiries, including bookings, changes, and cancellations.
• Effectively resolve issues and complaints to ensure customer satisfaction.
• Educate customers about travel services, policies, and procedures.
• Document all interactions accurately and maintain up-to-date customer records.
• Collaborate with team members to enhance service quality and improve processes.

Requirements

• Fluency in Danish (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Prior experience in customer service or support roles is preferred.
• Excellent problem-solving skills with a commitment to customer satisfaction.
• Ability to work independently as well as part of a team.
• Interest in travel and the tourism industry is a plus.
• Familiarity with customer service software is an advantage.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )