D2C Operations Co-ordinator

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Role Details

• Monday to Friday 9.00am - 5.00 pm  

• No weekends or public holidays!

• Full time 38 hours per week.

• Location:  Woolloomooloo, NSW

• Australian Based Role

• Successful applicants will need to complete a Nationally Coordinated Criminal History Check  

About the Role

Are you a music lover with a knack for the finer details? We are looking for an operationally-minded team player to join our Direct-to-Customer (D2C) department. In this role, you’ll be the engine room of our artist stores, ensuring operational excellence across the board. You’ll thrive on variety, seamlessly multitasking between our Commercial Teams and Labels

What You’ll Be Doing

This is a role where your administrative expertise and passion for the industry truly shine. As a key support pillar for our teams, you will:

• Manage the lifecycle of our products—from initial Shopify setup and merchandising to high-accuracy data entry and general admin.

• Oversee critical stock outputs, including promotional orders, reservations, replenishment, and purchase order scheduling.

• Work across various UMA brands and artist teams to drive departmental efficiency and support priority optimization projects.

• Stay ahead of the curve by following up on daily reports and ensuring all tasks meet our Service Level Agreements (SLAs).

• Act as a reliable point of contact for clients, providing timely updates and ensuring total satisfaction across all projects.

About You

We're looking for someone who genuinely enjoys getting things right and connecting with people. If you love a good mix of administration and problem-solving, can juggle multiple priorities at once, and are motivated to learn and contribute to a lively, fast-paced team, all while vibing in an industry that is all about music, you'll fit right in.

• Uncompromising attention to detail and a commitment to data accuracy.

• The ability to juggle multiple tasks for different stakeholders without missing a beat.

• A genuine love for music and a desire to help our artists stay at the top of their field.

• A "no task too small" attitude, ready to support Senior Management with ad-hoc projects as needed.

If you enjoy a challenging and rewarding administrative role, and are great at building relationships with a diverse range of individuals, from seasoned field professionals to legal experts, this role is tailored for you.

What’s in it for you?

• Progression through our global internal career pathways and high-performance culture.

• Robust wellness program, including a 24/7 personal safety and support service.

• Exclusive Flare discounts on groceries, fuel, fashion, and entertainment.

• Bonuses for successful employee referrals.

• A diverse culture that celebrates your 100% authentic self.

About Probe CX
Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!