Customer Value Manager for F2F & Public segments

We’re looking for a Customer Value Manager for F2F & Public Segments to join us at Telia in Vilnius.

I’m Eglė Sonata Padagaitė, B2B Commerce Manager, and I’m searching for an analytical, business-minded coordinator to join our team. We’re a forward-thinking B2B commercial unit focused on driving sales growth by delivering deep account-level analysis and concrete tactical support. In this role, you won't own a product portfolio - instead, you’ll serve as the analytical backbone for our Face-to-Face (medium/large enterprises) and Public customer segments. You’ll dive deep into customer accounts to uncover hidden gaps, identify cross-sell/upsell potential, and develop tactical commercial actions that empower our sales teams and segment managers. If you're a data-driven problem-solver who excels at turning insights into sales execution, we’d love to meet you!  

What you’ll do:

Focusing on tactical execution and deep customer analytics across the Face-to-Face and Public segments, you will act as the key analytical link supporting sales teams and segment managers.  

• Develop commercial pipeline activities, sales tactics, and next-best-offer initiatives aligned with specific sales segment focus areas.  

• Create targeted customer communications, campaign tools, and analytical frameworks that support sales departments in executing precise commercial actions.  

• Consult and collaborate closely with segment managers and sales leadership, conducting company-level deep-dive analysis across 3,000+ accounts to identify gaps and support strategic decision-making.  

• Monitor segment analytics, campaign execution, and process flows across the organization to ensure sales teams hit their revenue goals.  
   

What will help you thrive in this role:

You are an analytical, articulate professional-ideal for a product specialist, consultant, or business analyst looking to combine structured data analysis with project coordination and stakeholder communication.  

• Proven experience in customer value management (CVM), business analytics, CRM, or a similar customer-facing analytical role within technology or telecom.  

• Strong knowledge of customer segment analysis, data-driven prioritization, and commercial execution, with a track record of identifying sales gaps.  

• Ability to coordinate tactical actions across teams, navigate specific public sector approval chains, and confidently present and "sell" your analytical arguments to sales leadership.  

• Fluency in both written and spoken Lithuanian and English. A college or university degree is required.  
   

Join us to shape smarter living for people, businesses, and the planet  

At Telia, we’re a team of 15,000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.
 

What we offer

At Telia, we care about your well-being, growth, and sense of belonging:

• Additional health insurance and pension plans.

• Workation: work from anywhere in the EU for up to 30 days per year.

• Extra vacation days based on tenure (up to 5 additional days).

• Discounts on Telia services, including free home internet.

• Partner offers and discounts (SPA, cafes, events).

• Telia Kids Club: summer camps for employees’ children.

• Company-supported sports activities (yoga, basketball, running).

• Internal training, leadership programs, and job shadowing to explore new roles.
   

Monthly salary range for this position: 3000–3700 Eur gross + annual performance bonuses (varies depending on skills and experience).  

Ready to make better happen?  

We look forward to receiving your application by August 30, 2026. If possible, please submit your CV in English.  

If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner. Background and reference checks will be part of the process.  

Want to know more about this role? Please reach out to Eglė Sonata Padagaitė, B2B Commerce Manager.
 

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let’s make better happen - together!

More about our culture: www.telia.lt/karjera