Customer Support Trainee

• Assist in providing excellent customer support through various channels including phone, email, and chat.
• Handle basic inquiries and troubleshoot simple issues under supervision.
• Document customer interactions accurately and follow up on outstanding issues.
• Learn about Smart Technology Solutions products and services to effectively assist customers.
• Collaborate with team members to escalate more complex issues to higher-level support staff.
• Participate in training sessions and team meetings to improve customer service skills.

Requirements

• Currently pursuing or recently graduated with a degree in SMART Products, Business, or related fields.
• Basic understanding of customer service principles and best practices.
• Good communication skills, both verbal and written.
• Friendly, patient, and customer-focused attitude.
• Ability to learn quickly and work collaboratively in a team.
• Basic computer literacy and willingness to learn new software tools.

Benefits

• A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
• Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.
• Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.
• A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.
• Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.