Customer Support Technician

Are you passionate about conceptualizing, nurturing, developing and proving new ideas and developing them into new solutions? Would you like to help create the next major innovation in and around the payment landscape pioneering and leveraging the most advanced devices, hardware and software in the world, anything and everything in and around world’s largest payment ecosystem?

Smart phones, connected devices, Internet of things, future of payment, smart POS, iBeacons, are you passionate about any of these. Are you looking to join a start-up or an incubator so that you could convert your ideas into real products? Come join us.

We will provide the tools, the environment, the eco-system and the support you need. You will find an informal, innovation friendly environment at 1 Market St in the middle of San Francisco downtown, overlooking some sweeping views of the Bay and Bay Bridge.

Position Details:
Location: Aurora CO 80014
Job Title: Customer Support Technician
Duration: 06 Months (Strong possibility to Extend)

Duties and Responsibilities:
•    Download radio and alarm panel programming information into new/existing accounts in response to telephone requests.
•    Process requests for multiple vendor applications customized by install configuration.
•    Complete data entry associated with downloading, including confirmation of test signals.
•    Provide real-time installation quotes to field technicians and limited technical support to customers. 
•    Enter order information into the system for technician upsells and process payments as applicable.
•    Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.
•    Process data changes received via mail, fax, phone or internal ticket on Informix and MasterMind.
•    Support false alarm research and damage claims, as well as provide support for other data cleanup projects.
•    Other projects as assigned

Skills:
•    Ability to successfully pass data and provisioning assessments during training.
•    Excellent verbal and written communication skills
•    Excellent customer service skills
•    Ability to type 30 wpm
•    Excellent working computer knowledge
•    Strong problem-solving and multi-tasking skills a must