Customer Support Specialist - Vietnamese Speaker
JustMarkets
Apply to this job Southeast Asia Until 8/21/2026 First posted March 18, 2026 Last posted March 18, 2026
Job description
Responsibilities
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
- Identify customers’ needs to achieve customer satisfaction
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist
Requirements
- Proficiency speaking and writing in Vietnamese and English
- Computer literacy
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
- Stable internet connection
We offer
- Working for a dynamically growing company
- Trainee period
- Opportunity to work remotely
- 12 shifts of annual leave per year
- 8 shifts of sick leave per year
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
About this role
Summary
Handle customer inquiries, resolve issues, and escalate when necessary via chat and tickets.
Job title
Customer Support Specialist - Vietnamese Speaker
Experience level
entry level
Industry
customer service
Location requirements
remote work allowed in Southeast Asia
Salary
Not specified
Management role
No
Skills & keywords
Required skills
VietnameseEnglishcomputer literacyverbal communicationwritten communication
Preferred skills
problem solvinginterpersonal skillsprofessionalismattention to detail
Specializations
multilingualcustomer inquiryticket managementcommunication
Locations
Structured locations inferred from the posting.
Unknown location
Remote