Customer Support Specialist (m/f/n)
ESET Research Czech Republic s.r.o.
Apply to this job Bratislava Until 10/6/2026 0+ years exp First posted August 7, 2026 Last posted August 7, 2026
Job description
Summary
Our customer support team is looking for a new member (m/f/n) with good technical skills, professional communication style and active English to support our customers using ESET products and solutions. Build your professional know-how at ESET. For this position we welcome fresh graduates as well as candidates with similar experience willing to broaden their horizons.Job description
As customer support specialist (m/f/n) you will:
- Provide basic technical support to our customers and partners
- Manage incoming calls and emails in expected quality and quantity
- Solve basic customer issues
- Delegate more complex problems to teams responsible
- Cooperate with higher level customer support teams
What do we expect from you:
- High school or University degree
- Previous experience with customer support or assistance is a plus
- Have English on good spoken and written level (ideally B2)
- Proficient in Slovak language
- Be active OS Windows user
- Have focus on meeting goals
- Speak in a professional tone of voice
- Like to learn new things and be flexible in finding solutions
- Show ownership and sense of responsibility for your tasks
Basic wage component (gross): from 1250 Euro (fresh graduate)
- The final wage is adjusted based on the experience and seniority level.
- Financial bonus based on performance paid twice a year up to 10% from the base salary paid during the evaluation period (normally 6 months)
#LI-LV1 #LI-Hybrid #entrylevel
Benefits
Health & well-being
- BenefitPlus
- Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
Family
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
Office
- Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
Other
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
Primary location
BratislavaAdditional locations
Time type
Full timeAbout this role
Summary
Provide technical support, manage customer queries, and collaborate with support teams.
Job title
Customer Support Specialist (m/f/n)
Experience level
entry level
Minimum experience
0+ years exp
Industry
software
Location requirements
Bratislava, hybrid work allowed, entry-level position
Salary
$1k+
Management role
No
Skills & keywords
Required skills
EnglishSlovakWindows
Preferred skills
None specified
Specializations
customer supporttechnical supportEnglishWindows
Locations
Structured locations inferred from the posting.
Bratislava, Slovakia
Hybrid City