Customer Support Specialist (French market)
Insify
Apply to this job Amsterdam on site Until 10/4/2026 First posted April 30, 2025 Last posted August 5, 2026
Job description
Looking for a Role with Impact? Become a Customer Support Expert at Insify!
Entrepreneurs deserve better insurance. Fast, simple, fair—that’s what we deliver at Insify. While today’s businesses evolve at lightning speed, traditional insurers are stuck in the past. We’re here to change that. Our 100% digital platform helps entrepreneurs get the coverage they need in just two minutes. No paperwork, no endless calls—just seamless, smart insurance.
If you're ready to join a team that embodies grit, makes a meaningful impact, cares deeply for our customers, and embraces an entrepreneurial spirit, we invite you to apply and become part of our innovative journey at Insify.
Your Mission 🚀
As a Customer Support Expert, you'll be the voice of Insify, ensuring every customer gets a smooth, top-notch experience and appropriate advice on their insurance needs.
What you will do
- ✅ Assist customers via email, chat, and phone with clarity and empathy. You’ll go above and beyond to create “wow” moments for clients, tackling challenges with a solutions-first approach.
- ✅ Continuously improve the customer experience, collaborating across teams—your ideas will make a difference!
- ✅ Provide feedback to refine our products and processes, always keeping the customer at the centre.
- ✅ Grow and evolve with us
What you'll bring
- ✔ Fluency in French (written & spoken) — this is non-negotiable!
- ✔ Available full-time.
- ✔ Enthusiastic, motivated, and ready for challenges - you do not give up easily.
- ✔ Strong communicator with great attention to detail.
- ✔ Independent yet a team player—thriving in a small but dynamic team.
Bonus points if you:
- 🎯 Have experience in a regulated sector (insurance, banking, fintech) or customer support
- 🎯 Have worked in a startup before and love the fast-paced environment
Why Join Us?
💰 Competitive salary – because great talent deserves great pay - 38k to 45k.
🏡 Hybrid work – 2 days remote per week
🚆 Travel reimbursement – we’ve got your commute covered
🏖 25 vacation days – plus an extra day off on Christmas Eve (if it’s a weekday!)
🏋️♂️ 50 EUR/month well-being budget – for gym, UberEats, or whatever you like!
🎉 Epic team events – drinks, offsites, parties, merch, and more
💻 MacBook – because you need the best tools to shine
🚀 Career growth – leadership programs, coaching, and real impact!
About this role
Summary
Assist French-speaking customers via email, chat, and phone, providing empathetic, solutions-oriented support in a startup environment.
Job title
Customer Support Specialist (French market)
Experience level
not specified
Industry
financial services
Location requirements
based in Amsterdam, hybrid remote allowed
Salary
$38k–$45k
Management role
No
Skills & keywords
Required skills
fluency in frenchexcellent communicationattention to detail
Preferred skills
experience in insurance or bankingstartup experience
Specializations
customer serviceinsurancestartupbilingualfintech
Locations
Structured locations inferred from the posting.
Amsterdam, Netherlands
Hybrid City