Customer Support Specialist
Procreate
Apply to this job Hobart on site Until 8/21/2026 First posted June 4, 2026 Last posted June 4, 2026
Job description
We’re looking for a dedicated Customer Support Specialist to help us serve our large and growing user base. We’re driven by the desire to deliver the best creative software experience for our global community.
You’ll bring excellent communication skills, a genuine passion for helping people, and the ability to quickly understand both user needs and product functionality. Your primary responsibility will be supporting our global creative community in English plus one additional language. We are currently looking for fluency in Japanese, Korean, Russian or French.
What you'll do
- Respond to customer support queries with empathy, clarity, and accuracy.
- Manage and respond to App Store reviews.
- Work alongside Quality Assurance Specialists to identify and escalate product issues.
- Learn and apply knowledge of new and existing software features.
- Deliver support primarily in English language plus one additional language (Japanese, Korean, Russian or French) as required.
Required Skills
- Genuine passion for customer service and the ability to provide a personalised experience.
- Fluency in English and one of the following: Japanese, Korean, Russian or French.
- Comfortable working across teams and communicating with cross functional teams if needed.
- Solution-oriented and able to resolve issues effectively.
Bonus Skills
- An understanding of creative tools and the communities that use them is a plus.
- Confidence using Apple hardware and software
- Interest or ability in video editing/creation to support user guidance.
What to expect in the first 6-12 months
- Complete the Procreate onboarding process and get to know your colleagues.
- Develop an understanding of our customer support practices, processes, and frameworks.
- Begin to build relationships with team leaders and key stakeholders.
- Gain familiarity with standard queries and responses, becoming a reliable and contributing member of the Community Care team.
We want to hear from you
We’d love to hear about how you see yourself contributing to Procreate in this role and which additional language you'd be bringing to the team. Please note, we do not operate remote or hybrid models. This role is only for our Hobart office.
About this role
Summary
Assist users with product support, manage queries, and improve customer experience.
Job title
Customer Support Specialist
Experience level
entry level
Industry
software
Location requirements
On-site in Hobart, no remote work allowed.
Salary
Not specified
Management role
No
Skills & keywords
Required skills
fluency in Englishfluency in Japanese or Korean or Russian or Frenchcommunicationproblem solving
Preferred skills
creative toolsapple hardwarevideo editing
Specializations
creative toolscustomer servicemultilingual
Locations
Structured locations inferred from the posting.
Hobart TAS, Australia
On-site City