Customer Support Specialist

About Bitdeer:

Bitdeer Technologies Group (Nasdaq: BTDR) is a world-leading technology company for Bitcoin mining. Bitdeer is committed to providing comprehensive computing solutions for its customers. The Company handles complex processes involved in computing such as equipment procurement, transport logistics, datacenter design and construction, equipment management, and daily operations. The Company also offers advanced cloud capabilities to customers with high demand for artificial intelligence. Headquartered in Singapore, Bitdeer has deployed datacenters in the United States, Norway, and Bhutan.

What you will be responsible for:

• Answer questions in the ticket system (Zendesk), community, or other online platforms; guide user communication to solve customer problems efficiently and improve satisfaction.
• Process user KYC work orders, stay updated on the company's latest compliance policies. Ensure that customer KYC are handled in a timely and effective manner.
• Actively support sales-related work, including product listing, product inventory management, and creating product links for key customers.
• Maintain VIP and other customer relationships, including but not limited to: creating exclusive product links, building strong relationships with users, and enhancing customer loyalty.
• Analyze product and process issues based on user experience and feedback. Summarize customer needs weekly, propose improvement plans, and optimize service and business processes.
• Collaborate with other business teams. Prepare SOPs to support business development and drive process optimization and standardization.
• Willing to work night shifts.
• Complete other tasks assigned by the leader.

How you will stand out:

• Bachelor's degree or above.
• Hard Skills: Proficient in English communication and Office Software.
• Soft Skills: Good communication skills, clear and professional communication with different users and situations, user-centric, strong service awareness and a collaborative mindset.
• Strong organizational skills, with a strong sense of responsibility and ability to work under pressure.

What you will experience working with us:

• A culture that values authenticity and diversity of thoughts and backgrounds;
• An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• Ability to contribute directly and make an impact on the future of the digital asset industry;
• Involvement in new projects, developing processes/systems;
• Personal accountability, autonomy, fast growth, and learning opportunities;
• Attractive welfare benefits and developmental opportunities such as training and mentoring.

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Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.