Customer Support Representative

Future Motion

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Santa Cruz, California on site Until 8/22/2026 First posted April 21, 2026 Last posted April 21, 2026
Job description
Ready to join a fast-paced team of Customer Support elites? Future Motion is looking for a friendly, detail-oriented team player to join our ranks in supporting Onewheel and Antic bikes products! The ideal candidate needs to have excellent written and verbal communication skills, is great at multi-tasking and can handle a fast-paced environment. Along the way, you will learn how to handle Technical Support inquiries and troubleshoot the next generation of electric Onewheel boards and Antic Bikes! You will learn first-hand how our boards operate and are powering the future of mobility!
 
Enjoy the benefit of being able to always have a board and participate in weekly group rides along the many bike paths and trails near our Santa Cruz Headquarters, located walking distance from the beautiful Santa Cruz coastline!
 

Responibilities:

  • Answer customers over the phone and email via a ticketing system
  • Provide assistance with ecommerce related issues: returns/refunds, shipments, presales inquiries
  • Investigate and follow up on damaged or missing package claims
  • Help customers place successful orders through Onewheel.com or Anticbikes.com or provide directions on how to find Onewheel products at local authorized dealers
  • Troubleshoot and resolve basic technical issues on our products
  • Build lasting and meaningful relationships with our customers
  • Collaborate with cross functional departments on resolutions
  • Maintain an upbeat, energetic, and professional demeanor with all customers
  • Represent the brand with integrity, a passion for learning, and pride!
  • Additional responsibilities as set forth by management

Qualifications:

  • Bachelor’s degree
  • 4+ years of Customer Service industry experience (Hotel, Retail, Food Service, Call Center, etc)
  • Experience in a ticketing-based CRM system is a plus
  • Familiarity in board sports
  • Technical proficiency in Mac OS, Google Workplace Suite, Android and iOS applications
  • Minimum typing speed of 50 Words Per Minute

Skills required

  • Keen attention to detail
  • Positive communication
  • Critical thinking
  • Creative problem solving
  • Empathy
  • Patience
  • Multi-tasking
  • Prioritization
Work Setting:
In-Person
 
Schedule:
Monday-Friday 9am-6pm (Full-Time)
1 hour lunch
 
Benefits:
401(K) Matching 4%
Health Insurance, Full Coverage, $0 deductible
Dental Insurance
Vision Insurance
Paid Time Off
Employee discounts
Board and Bike Loaners
 
Come Join us! We are in the business of making the future rad!

Compensation (from employer):
25–35 USD per-hour-wage

About this role

Summary

Assist customers, troubleshoot issues, process orders, build relationships in a fast-paced environment

Job title

Customer Support Representative

Experience level

4+ years

Industry

retail

Location requirements

In-person in Santa Cruz, California; no remote work allowed

Salary

25–35 USD per-hour-wage

Management role

No

Skills & keywords

Required skills

communicationmulti-taskingproblem solvingempathypatience

Preferred skills

board sportsticketing CRMMac OSiOSAndroid

Specializations

customer supporttechnical supportecommerce
Locations

Structured locations inferred from the posting.

Santa Cruz, CA, USA

On-site City
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