Customer Support Officer

We’re Hiring: Customer Support Officer at Chapa Financial Technologies S.C.

Are you passionate about helping customers and creating exceptional service experiences? Join our dynamic team at Chapa Financial Technologies S.C. as a Customer Support Officer and play a key role in shaping how we connect with our users.

Key Responsibilities:

 • Build and maintain strong relationships with customers through professional and friendly communication.

 • Direct customers to relevant online resources and self-service tools.

 • Encourage customers to share their feedback by completing surveys.

 • Respond to customer inquiries via phone, email, and in-person, ensuring timely and accurate resolutions.

 • Create and maintain detailed reports about customer interactions and feedback.

 • Update customer records in the system, including notes and follow-up details.

 • Provide recommendations to management to enhance the overall customer experience.

Requirements

What We’re Looking For:

 • Excellent communication and problem-solving skills.

 • A proactive attitude and attention to detail.

 • Ability to work effectively in a fast-paced, team-oriented environment.

 • Proficiency in two or more local languages is a strong plus.

 • Tech-savviness and familiarity with digital tools or fintech platforms are a plus.

 • Previous experience in customer support or a related field is an advantage.

If you’re ready to make an impact and grow with one of Ethiopia’s leading fintech companies, we’d love to hear from you!

Benefits

• Pension Plan
• Paid Time Off
• Training & Development
• Performance Bonus
• free lunch