Customer Support for France

KLARSTEIN

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Bratislava, Slovakia Until 8/23/2026 0+ years exp First posted June 24, 2026 Last posted June 24, 2026
Job description
Place of work
Bratislava, Slovakia OR Remote from Slovakia
 
Wage (gross)
1 200 EUR/MONTH plus bonuses

INFORMATION ABOUT THE POSITION

WHAT WILL YOU BE IN CHARGE OF?

  • You are a competent and committed contact partner and service provider for our French-speaking customers (only inbound) via phone and e-mail (phone communication - 90%).
  • You advise and support our customers regarding our product portfolio, orders and returns process.
  • You are the first-level contact and you edit customer inquiries for the Back Office.
  • You manage consumer marketplaces such as eBay, Amazon etc.
  • You are responsible for the post-processing and documentation of customer inquiries
  • You cooperate with internal departments.

WHAT BENEFITS DO WE OFFER?

  • Teambuildings – Meet your colleagues in informal setting like Family day and let yourself loose during our Christmas and Summer parties. One thing we can assure you of is that we know how to party
  • Candy&Coffee bar – Help yourself to sweets and fresh fruit, sparkling water, tea or coffee to the heart’s content.
  • Employee discounts – Save 30% on anything from our brands (like Klarstein or Capital Sports). Kitchen appliances, top-notch sound systems, garden furniture ... you will surely choose something from 2500 products we have on offer.
  • Multisport card – Free access to hundreds of sport centres, wellness centres, gyms or classes (yoga, dance, etc.) all around the country. Almost completely paid for by us.
  • Bonuses for special occasions – We realize, that work is only a part of your life, and will support you on your personal journey as well. And thus, will give you a special bonus on occasions like anniversaries, getting married, etc.
  • Sick days – On top of an annual leave, you have a few paid sick days you can use to recover.
  • Slovnaft BAjk – If you want to commute by bicycle, we will chip in on your Slovnaft BAjk subscription (bike sharing in Bratislava)
  • A wide range of courses – Increase your professional expertise, get hang of people skills or anything else that will help your professional (and personal) life. Courses, books or online library is on your fingertips.
  • English/German/Slovak lessons – Learn new language or step up your game on one of the professional courses. You can join a lessons with a professional lector online from anywhere!
  • We offer also place you can leave your bike and after that you can chill in our chill zone, or just took a massage from our massage chair !

AND WE EXPECT YOU TO...

YOU HAVE AN EDUCATION

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

YOU SPEAK FOREIGN LANGUAGES

French - Proficiency (C1) AND English - Proficiency (C1) or Slovak - Proficiency (C1)

THE POSITION IS SUITABLE FOR A FRESH GRADUATE

Yes

AND YOU WILL FIT IN WITH US BECAUSE YOU HAVE THESE QUALITIES

  • You are fluent in French (native level)
  • Excellent communication skills
  • Customer oriented attitude is a must
  • Self motivated with drive
  • Team player
  • Negotiator
  • Customer support experience is a big advantage but not a must

ADVERTISER

BRIEF DESCRIPTION OF THE COMPANY


KLARSTEIN creates, builds and scales consumer brands globally. Within the last 17 years we have created and built own e-commerce brand KLARSTEIN

We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of KLARSTEIN

 JOIN US!

Become a member of one of Europe's leading ecommerce companies and fill out the online application below. We are looking forward to your application!

About this role

Summary

Assist French-speaking customers via phone/email, manage inquiries, support orders and returns

Job title

Customer Support for France

Experience level

entry level

Minimum experience

0+ years exp

Industry

retail

Location requirements

Bratislava or remote from Slovakia allowed; Slovak or French speaking

Salary

$14k+

Management role

No

Skills & keywords

Required skills

French proficiencyEnglish proficiencycommunicationcustomer orientedteam player

Preferred skills

None specified

Specializations

customer supportFrenchemail communicationphone communicationmarketplaces
Locations

Structured locations inferred from the posting.

Bratislava, Slovakia

Work arrangement unknown City
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