Customer support
Infojini Inc
Apply to this jobOverall Purpose: This position will provide support fo Customers. Roles & Responsibilities: 1) Customer call receipt � first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external Vendors. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits.
ONLY STUDENTS
All your information will be kept confidential according to EEO guidelines.
Summary
Provide customer support, troubleshoot routers/circuits, manage tickets, and escalate issues.
Job title
Customer support
Experience level
students
Industry
Location requirements
Austin, TX, US; on-site; students only
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Austin, TX, USA