Customer Support Associate

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. 
 

Why Join the A-Team?
 

Come for a career, stay for the fun!  

• Private paid health insurance: ARS Humano Royal 

• Performance incentive 

• Employee referral bonus 

• Door-to-door night transportation 

• Get recognized through our ‘Value Awards’ 

• Grow your career - yes, we love to promote ourselves internally 

• Do meaningful work and collaborate with the best 

• 900 promotions given each year 

A Glimpse into Your New Role 

• Answering customer calls and actively listening to identify their issues. Will also reach out to customers to actively follow up on their service payment status.
• Building customer relationships, earning their loyalty and trust.
• Troubleshooting problems and resolving a range of customer issues from scheduling to billing, to service concerns.
• Generating excitement for new solutions and products that can enhance their experience.
• Communicates and collaborates with Regional Service Team (inspectors, schedulers, and billers) to ensure ATIS timely and accurately satisfies customers’ safety inspection and test witnessing needs.
• Utilizes CRM to log all customer interactions and generate reports to ensure customers are being serviced in a timely manner.
• Ensures proposals, work orders and/or reminders are generated at least 90 days prior to inspection due date.
• Follows up with telephone calls to all customers with outstanding proposals.
• Coordinates with the Regional Service Team and finance department to ensure accurate pricing.
• Serves as the primary point of contact for customer issues and inquiries.
• Participate in marketing campaigns which can include preparing mass mailings and cold calling.
• Creates customer, building, and device records in NetSuite for existing and new customers.
• Responds to customer inquiries (phone calls, emails, etc.) in a timely, professional, and courteous manner.
• Records and reports all customer service issues to manager so ATIS can continuously improve.
• Compile’s status and work-volume reports for management.
• Establishes and maintains thorough knowledge of the Elevator Inspection industry.
• Prepare reports and correspondence as needed.
• Performs other related duties as assigned by management.

What You’ll Bring 

• Excellent communicator in English language (written and spoken)
• Knowledgeable about contact center operations and metrics
• Must, at least, have finished high school
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service and interpersonal skills
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Commitment to excellence and high standards
• Excellent written and verbal communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Proficient in use of Microsoft Office: Outlook, Word, Excel.  Preferred proficiency in NetSuite
• Open to working in shifting schedules

With a diverse global team working together, we proudly embrace and live by these shared values: 

• Collaboration: Brilliant jerks can be brilliant elsewhere. 

• Impact: Do, get it done, create impact. 

• Passion: Be positive, bring passion and energy. 

• Transparency: A transparent team can help each other. 

What are you waiting for? 

Join the A-Team and experience the A-Life! 

Join the A-Team and experience the A-Life!