Customer Support Associate

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. 

Why Join the A-Team? 

Come for a career, stay for the fun!  

• Private paid health insurance: ARS Humano Royal 

• Performance incentive 

• Employee referral bonus 

• Door-to-door night transportation 

• Get recognized through our ‘Value Awards’ 

• Grow your career - yes, we love to promote internally  

• Do meaningful work and collaborate with the best  

A Glimpse into Your New Role 

In this role, you will be the first point of contact for caregivers calling in with questions regarding onboarding, the platform, and its mobile app version. You will provide clear and professional assistance, ensuring a smooth onboarding experience while conducting standard recruitment-related checks.

The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to deliver seamless customer experience.

Your day could see you:

• Providing courteous and efficient assistance to customers caregivers or office staff via chat, phone, or email.
• Troubleshooting common App issues by assisting our customers and their caregivers with app activations, or installation problems, passcode resets, and eLearning web portal login. 
• Acting as a point of contact for customers, addressing their questions and concerns and accurately documenting all initial support requests, and any troubleshooting steps taken in the ticketing system to inform the level 2 associate and beyond.  
• Diagnosing and resolving the basic common issues related to the mobile application software.
• Identifying and escalating complex issues to the level 2 support associate when necessary for further troubleshooting or resolution. 
• Providing clear and concise information to their level 2 counterparts to facilitate an efficient problem resolution. 
• Maintaining a positive and professional demeanor, even when dealing with difficult persons or situations. 
• Communicating effectively in English

What You’ll Bring 

• Minimum of one (1) year experience in a call center environment.
• Strong verbal and written communication skills in English.
• Basic technical troubleshooting abilities for mobile apps and platforms.
• Attention to detail and ability to follow standard operating procedures.
• Ability to work independently while maintaining a high level of professionalism.
• Exposure to the healthcare industry, particularly home-based healthcare, is a plus.
• Familiarity with customer service software and CRM tools is an advantage.

With a diverse global team working together, we proudly embrace and live by these shared values: 

• Collaboration: Brilliant jerks can be brilliant elsewhere. 

• Impact: Do, get it done, create impact. 

• Passion: Be positive, bring passion and energy. 

• Transparency: A transparent team can help each other. 

What are you waiting for? 

Join the A-Team and experience the A-Life! 

Join the A-Team and experience the A-Life!