Customer Support and Sales Representative

The Customer Service Representative is responsible for acting as a liaison between customers and the Company. Provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency.

Key Accountabilities:

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet or exceed client metric obligations.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Qualifications:

• Has completed at least 2 years or 82 units of college
• With at least 2 years CSR work experience for a voice account
• Able to understand the different accents and able to speak clearly using a neutral accent.
• Excellent online communication skills including spelling, grammar, tone and professionalism.
• Strong teamwork skills.
• Willing to work at our Nuvali, Sta. Rosa site.

Personal Competencies and Attributes

• Ability to maintain a positive attitude.
• Demonstrate a good cultural fit against Company values and beliefs.
• Prepared to actively work as part of a team.
• Able to meet challenges and can handle stressful situations.
• Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset.
• Ability to multitask proficiently for sustained periods of time.
• Ability to understand Asurion websites from a customer’s perspective.
• Highly developed sense of integrity and commitment to operational excellence.
• Ability to work with, advise and drive solutions through all levels of an organization: from line operators to senior management.
• Adaptable and willing to learn new technologies.