Customer Support Agent
20220912163303 Diwbjtct3vgv33rn
Apply to this job São Paulo, São Paulo, Brazil Until 8/23/2026 First posted March 20, 2025 Last posted March 20, 2025
Job description
Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.
Key Responsibilities
Requirements
Benefits
Our employees are our most important asset, and that's reflected in the way we treat our people!
We are proud to offer a variety of benefits to support our team, including:
If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.
Key Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Update our internal databases with information and record inquiries, comments and complaints
- Enhance customer experience by gathering customer feedback and share with our Product teams
Requirements
- Proficiency in Portuguese
- Fluent in English (verbal and written)
- Experience as a customer service agent or in a similar CS position would be an asset
- Familiarity with our industry a plus
- Customer oriented approach with excellent communication and problem solving skills
- Ability to multi-task, prioritize and manage time effectively.
- Computer literate
- Flexibility to work rotating shifts 24/7
- Mode of work: 100% Onsite (Hybrid or Remote model is not flexible).
Benefits
Our employees are our most important asset, and that's reflected in the way we treat our people!
We are proud to offer a variety of benefits to support our team, including:
- A friendly and modern working environment
- Career opportunities within a fast-paced environment
- Competitive remuneration package
- Outstanding health care medical plan
If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.
About this role
Summary
Respond to customer queries and enhance customer experience through feedback.
Job title
Customer Support Agent
Experience level
entry level
Industry
gaming
Location requirements
Onsite in São Paulo, Brazil; no remote work allowed
Salary
Not specified
Management role
No
Skills & keywords
Required skills
portugueseenglishcustomer servicecommunicationproblem solvingmulti-taskingcomputer literateflexibility
Preferred skills
industry familiarity
Specializations
customer supportcommunicationproblem solvingtime management
Locations
Structured locations inferred from the posting.
São Paulo, State of São Paulo, Brazil
On-site City