Customer Success Specialist

We’re looking for a full-time or part-time Customer Success Manager to join our team! We’re in need of a hands-on, solution-oriented, and driven person who can wear multiple hats. If you’re interested and do not possess all of our requirements, do not hesitate to apply regardless! We’re open to teaching you if you’re “the one” for us.

• Operating as the lead point of contact for any and all matters specific to your account (exhibitors)

• Building and maintaining strong, long-lasting customer relationships 

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Identify areas for improvement to meet customers satisfaction 

• Help customers through email, phone, online presentations, screen-share, and in-person meetings

• Advanced German is a must (English and Polish are nice to have)

• Ability to prioritize among competing tasks

• Verbal and written communication skills

• Very good listening, negotiation, and presentation skills

• Critical thinking and problem-solving skills

• Basic knowledge in Microsoft Office Suite/Google Apps

• Knowledge/interest in e-commerce and tech is a plus! 

• Partially remote work is possible after the onboarding process is completed

• Participation in the industry events in Germany/Europe

• MacBook for your private usage

• Fresh and healthy office lunch every day 

• Dog-friendly office