Customer Success Manager

We are looking for a Customer Success Manager to join the Research Practice in the Payers, Providers and Governments group, supporting the growth and adoption of innovative solutions that advance clinical and health research. As a Customer Success Manager you will work closely with clients and IQVIA employees to maximize and expand use and value derived from deployed technology.

In this role you will collaborate closely with different IQVIA teams to promote use of our technologies.

What we are looking for:

• BSc in medicine, biomedical sciences, health sciences, pharmacy, or a related field.

• One to five years of work experience in the health care sector, life sciences or data analytics/data science. More related experience in Project Management and/or Service Delivery is required.

• Experience with client and stakeholder management and networking.

• The ability to interact and influence at all levels in both hospitals and in future the IQVIA organisation.

• Demonstrate a positive and enthusiastic attitude and willingness to help others.

• Experience with teaching, providing training or hosting workshops and/or providing support and/or coaching to immediate co-workers, employees within the same company or external parties.

• The ability to translate complicated technical information in a comprehensible way to HCPs, clients and other IQVIA employees.

• The ability to translate clinical/health care questions and needs from HCPs into a search strategy and query that retrieves patients-of-interest and data-of-interest.

• Used to working in an interdisciplinary team.

• Strong written and verbal communication skills in English & German, including ability to train, present and deal tactfully and in a service-oriented way with clients.

Nice to have
      • An understanding of or experience with searching through, handling and/or analyzing complex (medical) data.
      • Knowledge of the structure of electronic health records and how information is recorded by medical professionals.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.