Customer Success & Onboarding Specialist

Nasoft is hiring for Makaseb, a specialized E-commerce and Digital Marketing company serving the Gulf markets. Join a dynamic and innovative team shaping the future of digital commerce across the region.

We’re looking for a Customer Success & Onboarding Specialist to help new customers successfully adopt and activate the platform through smooth onboarding, workflow setup, and AI automation activation.

Job Responsibilities:

•Guide customers through the onboarding journey step-by-step
• Support customers in connecting WhatsApp Business API and communication channels
• Assist in configuring workflows, automations, and AI agents
• Understand customer business needs and recommend suitable use cases
• Conduct onboarding calls, demos, and training sessions
• Ensure customers achieve value from the platform as quickly as possible
• Follow up during trial and early adoption stages
• Monitor customer engagement and identify onboarding challenges
• Coordinate with internal teams to resolve setup and technical issues
• Gather customer feedback and support continuous product improvement
• Collaborate closely with Product, Engineering, and Growth teams

Requirements

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or any related field

• 1–3 years of experience in Customer Success, Account Management, SaaS Support, or Customer Onboarding

• Experience working with SaaS platforms or CRM systems

• Strong communication and client management skills

• Ability to understand customer needs, workflows, and business processes

• Experience conducting online demos, onboarding sessions, or client training

• Familiarity with WhatsApp Business platforms or automation tools is a plus

• Basic understanding of AI tools and automation concepts is preferred

• Customer-focused mindset with strong problem-solving and coordination skills

Benefits

Working Conditions & Benefits:

• Working days: 5 days (From Sunday to Thursday).
• Working Hours: 9 hours (9:00 AM – 6:00 PM), including a 1-hour break.
• Hybrid work model.
• Social Insurance.
• Professional growth and learning opportunities.
• Gym Subscription Discount.