Customer Solutions Representative

Who are we?

 

Plymouth Rock is a leading auto and home insurance carrier servicing customers across 6 northeast states. The Plymouth Rock Home team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years. Our headquarters is in the heart of Boston, across the street from the iconic South Station.

 

What are the expectations of this role?

 

As a Customer Solutions Associate on our Customer Solutions team, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Home Insurance product. This is a dynamic, fast-paced environment in which you’ll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem solving skills.

 

What is exciting about this role and Plymouth Rock?

 

This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.

 

Essential Responsibilities

• Primary responsibility is to provide extraordinary service on all inquiries regarding our home insurance product. These inquiries can come via phone, email, text and chat
• Making sure every customer interaction results in a great customer experience.
• Develop and maintain strong knowledge of our revolutionary insurance product
• Accurately enter and update policy information into the various processing systems
• Build enduring relationships with agents, customers and team members
• Be willing to learn something new every day and apply it to future customer interactions

Qualifications and Education

• Excellent oral and written communications skills
• Ability to multitask and adapt to changes quickly
• Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction
• Capacity to work in a fast pace supporting the rapid growth of our customer base
• Be a self-motivated individual to meet & exceed goals
• Proficient in the use of Microsoft Office
• Minimum of 1-year overall work experience preferred
• Have obtained or are working towards a college degree

Perks:

• Tuition reimbursement
• Overtime eligible
• Predictable office schedule
• Downtown Boston office
• 4 weeks accrued paid time off + 9 paid national holidays per year
• Robust wellness & health and fitness reimbursement programs
• Free, full-size, employee-only gym onsite
• 401(k) bonus
• Volunteer opportunities
• Matching gift program
• Auto and home insurance discounts
• Company-paid life and disability insurance plans
• Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans
• Licensing opportunities
• Company-sponsored social events

About the Company

 

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.