Customer Solutions Program Manager

Lumafield is seeking a Customer Solutions Delivery Program Manager to drive the successful delivery of technical solutions that combine both hardware and software to solve manufacturing and engineering challenges.

 In this customer-facing role, you'll be responsible for the end-to-end development and implementation of solutions that require coordination across multiple teams. These solutions may range in complexity from multi-week projects to larger programs that entail delivery of multiple solutions across a customer’s organization and/or product lines. 

This role requires strong communication skills as you'll interface with executives, engineering teams, and technical staff both internally at Lumafield and across our customer base.

This role will work with the Head of Customer Success to build processes for scaling our delivery and management of complex customer engagements while maintaining the highest levels of quality and professionalism.

This role requires a proactive project team leader who works effectively in fast-paced environments, approaches complex technical challenges systematically, and demonstrates the resilience and curiosity that defines Lumafielders. 

What you'll do:

• Manage end-to-end program delivery for customer solutions that can involve hardware, software application development, and multiple system integrations
• Collaborate with customers to define scope, requirements, and priorities, with a lens of driving value for their business
• Collaborate with product and engineering teams to define requirements and execute on them
• Own scope and timelines for individual projects and broader programs by developing project plans, identifying and mitigating risks, and communicating early and often
• Manage change and expectations internally and externally with customers
• Drive process improvement by documenting lessons learned, establishing best practices, and developing scalable frameworks

About you:

• B.S. in engineering
• 10+ years of experience, including time as an engineer in a manufacturing environment, project or program management, management consulting, or comparable experience in technical environments
• Bring expertise in industrial or process engineering, with the ability to advise customers on process improvement and lean manufacturing optimization
• Proven problem solving skills, with the ability to navigate ambiguous situations such as customer inability to lock down scope due to changing product designs
• High level of detail orientation and exceptional organizational skills
• Experience managing and communicating with a range of stakeholders who may have differing perspectives and priorities
• Able to independently develop frameworks and project plans through forward-looking thinking in situations without precedent
• Must be a US citizen or GC holder

Bonus:

• MBA
• Technical expertise in software application development or embedded systems