Customer Services & Invoicing Officer - Environmental

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. 

About the Position

The position will be responsible for:

• Generate and issue accurate invoices to clients for laboratory analysis services in a timely manner, ensuring no orders are missed
• Review and cross-check invoices prepared by team members to maintain accuracy and quality control
• Ensure all special client and project-specific billing requirements are identified and fulfilled
• Handle correspondence and arrange courier services for the delivery of invoices and reports to both local and overseas clients
• Coordinate projects with clients and proactively monitor schedules to ensure timely delivery
• Manage and maintain up-to-date quotation and testing price information within the LIMS system
• Manage and resolve customer enquiries independently with professionalism and efficiency
• Liaise with internal departments to provide prompt and professional client support
• Maintain strong client relationships through clear and effective communication

About You

To be successful in this role you will have:  

Required Knowledge, Skills & Abilities:

• Proficient in Microsoft Excel and other computer applications, with strong overall digital literacy
• Solid foundation in chemistry, biology, or a related scientific discipline
• Excellent verbal and written communication skills in both English and Chinese (Cantonese).
• Detail-oriented, mature, and responsible, with strong organizational and time management abilities
• A self-motivated and independent worker who thrives in a collaborative team environment
• Strong problem-solving skills with the ability to manage multiple priorities effectively

Required Qualifications:

• Higher Diploma or above in Chemistry, Biology, or a related Science discipline
• Minimum 1–2 years of experience in customer services, invoicing or billing-related roles
• Experience in the laboratory testing or analytical services industry is a definite advantage

Benefits:

• 12 days annual leave and 12 days full paid sick leave per annum
• High overtime pay rate
• Guarantee Year-end double pay
• Medical insurance benefit
• Anniversary leave, marriage leave, bereavement leave
• Long-term career development opportunities
• On-job training
• Friendly working environment

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. 

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.