Customer Service/Valet Support (Non-Driving)

Overview

VPNE Parking Solutions is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partnered to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our employees are energetic, friendly, and proactive in helping VPNE build its brand.

 

Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse?

 

If so, park yourself at VPNE Parking Solutions. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!

 

The role of the Lot Attendant is to complete the customer interaction in a pleasant and courteous manner while ensuring safety. They are key players in delivering exceptional customer service.

Responsibilities

• Make exceptional guest experiences the priority in every interaction.
• Contribute to a safe environment for all guests and employees per company and site-specific guidelines
• Maintaining a ready to serve posture that is welcoming to guests
• Make eye contact and smile to all guests to acknowledge them
• Prioritize assisting guests before other tasks
• Working efficiently, without rushing, to assist guests
• Use VPNE preferred word choices while speaking with guests

Major Challenges:

• Problem-solving
• Difficult customer
• Patience

Qualifications

Years of Experience: Entry Level

Language Skills: Proficient in English both verbally and written

Education Requirements: High School Diploma/GED

 

Requirements:

• Ability to effectively maneuver around various locations both inside and outside while engaging in, bending, prolong standing, running, and prolonged sitting and in all weather conditions.
• Ability to receive medical and/or security clearance for one or more locations
• Possess the manual dexterity to operate basic garage equipment, including pay on foot machines and garage barriers
• Strong sense of customer service
• Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
• Be at least 18 years of age
• Be able and willing to smile during every customer interaction
• Maintain uniform standards while around account

Skills

• Ability to create relationships with customers.
• Organization
• Strong problem solving abilities

Benefits:

• Paid weekly
• Medical, Dental, Vision
• 401K with up to a 5% match
• Commuter benefits
• Childcare benefits
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance

#INDVSS