Customer Service Trainer

About Us

At Shine Social Brand, we believe in delivering excellence through creativity, precision, and dedication. We are a forward-thinking company committed to innovation and professionalism, offering our clients premium solutions that help them grow and shine in a competitive market. Our team values collaboration, integrity, and continuous growth — making Shine Social Brand not just a workplace, but a space where ambition and opportunity meet.

Job Description

We are seeking a Customer Service Trainer to join our dynamic team in Cincinnati, OH. The ideal candidate will be responsible for designing and delivering impactful training sessions that equip our customer service professionals with the knowledge, communication techniques, and confidence to provide outstanding service. This position plays a key role in shaping the standards of excellence that define Shine Social Brand.

Responsibilities

• Develop and conduct engaging training programs for new and existing customer service staff.

• Evaluate team performance and identify opportunities for improvement through coaching and feedback.

• Collaborate with department leaders to design strategies that enhance service quality and customer satisfaction.

• Maintain up-to-date training materials aligned with company goals and customer expectations.

• Monitor progress and report on training effectiveness using performance metrics.

Qualifications

• Strong communication and presentation skills.

• Ability to inspire and motivate others to achieve excellence.

• Excellent organizational and problem-solving abilities.

• Professional demeanor with a focus on delivering high-quality results.

• A passion for learning and developing others in a collaborative environment.

Benefits

• Competitive annual salary ($55,000 – $60,000)

• Opportunities for career growth and advancement

• Supportive and professional work environment

• Skill development through continuous learning programs

• Full-time, on-site position in Cincinnati, OH