Customer Service Specialist, Finnish Speaker

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for a Customer Service Specialist, Finnish Speaker to join our team in UPM Business HUB Wrocław, Poland.

Greetings from your future manager

We welcome you to join the enthusiastic Customer Service Team in Wrocław Business Hub. In this role you will handle a variety of tasks related to sales Invoicing as well as master data requests and purchase documents verification. You will be a part of diverse team of professionals ensuring efficient and continuously improving process. You will collaborate with several stakeholders from various teams. This is a great opportunity to work in a very agile business, develop your skills and make impact. - Sandra Jastrzębska, Manager, Customer Service

What you will do 

• Deliver accurate sales invoicing for forestry services and B2B business partners as well as accurate miscellaneous invoicing

• Handle master data requests related to customer master data

• Perform tasks related to sales invoice collection together in collaboration with the Business personnel and Finance collection team

• Management of purchase orders and delivery specifications, and verification of purchase orders for B2B purchasing process in cooperation with the Business personnel

• Monitor B2B customer and vendor accounts together with Finance & Controlling

• Perform and report of above mentioned tasks and any other tasks assigned by manager, according to defined monthly targets

• Daily collaborate and communicate with internal and external stakeholders

• Support continuous improvement of customer service processes and ways of working

Who you are

• You are fluent in Finnish and English; knowledge of Swedish is considered as beneficial

• You have a bachelor’s degree

• You have experience in customer service or other roles related to Lead To Cash operations or Source To Pay operations

• You are able to work independently and as part of a team

• You have great organizational skills

• You have experience with the following systems: SAP, FOR IT, Service Now, CRM, OAC, Basware is beneficial

This is what we offer to you  

• A meaningful job: We have an inspiring purpose ‘We renew the everyday for a future beyond fossils'. Our work is impactful and transformative.

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working 

Additional information

The position is located in UPM Business HUB Wrocław, Poland.

Please apply via the apply button and attach your CV latest by 24.07.2025. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline. 

For support with submitting your application, please contact HR Service Center at careers@upm.com or tel. +48 12 399 94 99.

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/  

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services. 

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM 

If you wish to get more insight about who we are, check out this page! 

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