Customer Service Specialist

Customer Service Specialist

Location: Rama 9, Bangkok, Thailand (MRT Rama 9)

At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We’re proud to be recognized as a 2025 Best Managed Company for the five-year running—reflecting our dedication to excellence, innovation, and market leadership.

More about Diversey: https://www.solenis.com/en/markets/institutional/

What You’ll Do:
As a Customer Service Specialist, you will play a critical role in customer satisfaction by managing end-to-end order processing, coordinating with key stakeholders, continuously improving service processes, and supporting the commercial team at both local and regional levels.

Some of the Things You’ll Do:

• Serve as the primary point of contact for customers via email, phone, and internal systems, ensuring professional and timely communication.

• Process customer orders and manage delivery-related activities using SAP (e.g., SAP SD, MM module).

• Monitor order status and proactively identify and resolve issues related to order discrepancies.

• Coordinate closely with Sales, Logistics, Warehouse, Finance teams, and other relevant stakeholders to ensure accurate and timely order fulfillment.

• Proactively identify potential issues, develop alternative solutions, and propose recommendations to the Customer Service Manager to minimize business risks and operational impact.

• Support team capability and performance by providing guidance and knowledge sharing, while preparing and maintaining knowledge-based documentation, process guidelines, FAQs, and operational reports for future reference and audit purposes.

• Ensure team practices and daily operations comply with company policies, procedures, and established guidelines.

• Perform other duties as assigned by the line manager.

What You’ll Bring to Us:

• Bachelor’s degree in any field

• Good command of English, both written and spoken

• 2–3 years of experience in Customer Service, Order Management, or Sales Support

• Experience with SAP is an advantage

• Strong communication and problem-solving skills

• Ability to work effectively under pressure and manage multiple priorities

• Good computer skills, particularly MS Excel, Outlook, and SAP

What We Offer:

• Competitive health + wellness benefit plan

• Continuous professional development with many opportunities for growth

• Access to a wide variety of internal and external training courses on our learning system

We understand that candidates will not meet every single desired job requirement.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.

At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.