Customer Service Specialist

This is Red 7, this is what we came for. We do the unexpected and get winning results. Our playbook is filled with new ways to get your brand, products, and services out to public and generate a great return of investment. Our portfolio speaks for itself. We work with top brands, identify their target audience and create a customer promotional event campaign.This is Red 7, this is what we came for. We do the unexpected and get winning results. Our playbook is filled with new ways to get your brand, products, and services out to public and generate a great return of investment. Our portfolio speaks for itself. We work with top brands, identify their target audience and create a customer promotional event campaign.

We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with Red7 customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how Red7 works.

Salary range: $58000 - $68000 per year.

Responsibilities

• Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.

• Provide internal feedback on how Red7 can better serve our clients in the product road map for continuous improvement.

• Build and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus-driven decision-making environments.

• Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.

• Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.

• Show composure, resilience, and flexibility in Red7’s fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs

• Bachelor's or Associate degree preferred.

• Prior customer service/sales experience required.

• Self-motivated, always curious, and consistently eager to learn.

• Proven problem-solving skills.

• Excellent written and verbal communication skills.

• Can take ownership of challenging scenarios and bring them to resolution.

All your information will be kept confidential according to EEO guidelines.