Customer Service Specialist

<div style="text-align: center"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/4869/jobpostings/image/PC Public Health Blue.png" alt="PC Public Health Blue.png" style="width: 771px" class="fr-fic fr-dii"></div><p style="margin: 0 0 8pt"><span style="color: inherit">When we take good care of our employees, they take good care of our citizens. We are dedicated to providing our employees with a healthy work/life balance through paid vacation, paid sick leave, paid holidays, and don’t forget paid sabbaticals every five years. We invest in your well-being with affordable healthcare plans and monthly wellness events. We secure your future with highly sought-after retirement plans. We invest in you every day. Pinal County offers a rewarding experience and meaningful work. Find your purpose here in Pinal County and help us make a difference in our community. &nbsp;</span></p><br><div style="margin: 0 0 8pt"><ul style="margin-bottom: 3pt; margin-left: 0"><li style="margin: 0 0 8pt"><span style="color: inherit">An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.&nbsp;</span></li><li style="margin: 0 0 8pt"><span style="color: inherit">Paid Vacation And Sick Leave</span><ul style="margin-bottom: 3pt"><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">15 Vacation Days Accrued Annually Starting Day One</span><ul style="margin-bottom: 3pt"><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">After Three (3) Years of Service, 18 Vacation Days Accrued Annually</span></li><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">After Five (5) Years of Service, 20 Vacation Days Accrued Annually</span></li></ul></li><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">13 Sick Leave Days Accrued Annually Starting Day One</span></li></ul></li><li style="margin: 0 0 8pt"><span style="color: inherit">Ten Paid Holidays<strong>&nbsp;+</strong> One Paid Floating Holiday to Use as You Wish</span></li><li style="margin: 0 0 8pt"><strong><span style="color: inherit">Paid Sabbaticals Every Five (5) Years</span></strong><ul style="margin-bottom: 3pt"><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">Two-Week Sabbatical After Five Years of Continuous Service</span></li><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">Three-Week Sabbatical After Ten Years of Continuous Service</span></li><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">Four-Week Sabbatical After Fifteen Years of Continuous Service</span></li><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service</span></li></ul></li><li style="margin: 0 0 8pt"><span style="color: inherit">Retirement Plans with Generous Employer Contributions - <strong>Guaranteed Lifetime Benefit!</strong></span></li><li style="margin: 0 0 8pt"><span style="color: inherit">Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From</span><ul style="margin-bottom: 3pt"><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">Some Medical Plans with <strong>Zero Employee Premium Cost</strong></span></li></ul></li><li style="margin: 0 0 8pt"><span style="color: inherit">Dental and Vision Plans&nbsp;</span></li><li style="margin: 0 0 8pt"><span style="color: inherit">Comprehensive Wellness Program</span><ul style="margin-bottom: 3pt"><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">Quarterly Wellness Challenges&nbsp;</span></li><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">Vision Exams and Optometry Events Onsite</span></li><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">Vaccination Clinics</span></li><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">Onsite Mammogram and Prostate Screening Events</span></li><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">Skin Cancer Screening Events Onsite</span></li><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">Biometrics and Health Screening Events Onsite</span></li><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">Financial Health and Retirement Planning Events Onsite &amp; Online</span></li><li style="margin-top: 0; margin-right: 0; margin-bottom: 8pt"><span style="color: inherit">Fitness Resources and Onsite Sessions Like Yoga and Tai Chi</span></li></ul></li><li style="margin: 0 0 8pt"><span style="color: inherit">Tuition Reimbursement Program</span></li><li style="margin: 0 0 8pt"><span style="color: inherit">Alternative Work Schedules</span></li><li style="margin: 0 0 8pt"><span style="color: inherit">Telehealth&nbsp;</span></li><li style="margin: 0 0 8pt"><span style="color: inherit">Qualified Employer - Public Service Loan Forgiveness Program - Department of Education</span></li><li style="margin: 0 0 8pt"><span style="color: inherit">Employee Assistance&nbsp;Program with Ongoing Training &amp; Development Options</span></li><li style="margin: 0 0 8pt"><span style="color: inherit">Civil Service Leave&nbsp;</span></li><li style="margin: 0 0 8pt"><span style="color: inherit">Van Pool Options</span></li><li style="margin: 0 0 8pt"><span style="color: inherit">Short-Term Disability –<strong>&nbsp;Employer Paid</strong></span></li><li style="margin: 0 0 8pt"><span style="color: inherit">Basic Life Insurance - <strong>Employer Paid</strong></span></li><li style="margin: 0 0 8pt"><span style="color: inherit">Flexible Spending Accounts for Dependent Care and Medical Expenses</span></li><li style="margin: 0 0 8pt"><span style="color: inherit">Suite of Voluntary Benefits including additional Life, Accident, Critical Illness &amp; Cancer Insurance</span></li></ul></div><p style="margin: 0"><br></p><p style="margin: 0; text-align: center"><span style="color: inherit">Working at Pinal County is an investment in YOU. &nbsp;</span></p><p style="margin: 0; text-align: center"><span style="color: inherit">Apply today and find out why Pinal County is more than just a job.&nbsp;</span></p><p style="margin: 0; text-align: center"><span style="color: inherit"><br>&nbsp;Before you apply, watch this video to learn helpful tips for completing an application at Pinal County:&nbsp;</span></p><p style="margin: 0; text-align: center"><span style="color: inherit"><a href="https://www.youtube.com/watch?v=6sAy6lrvdS8"><strong><span style="color: inherit">Application Tips</span></strong></a></span></p><br><br>Provide excellent customer service and support to the public.<div style="text-align: justify">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</div><ul><li style="text-align: justify">Answer telephones continuously to limit client hold time.</li><li style="text-align: justify">Maintain a database by entering client and/or patient confidential information.</li><li style="text-align: justify">Inform clients and citizens of community and county resources.</li><li style="text-align: justify">Determine eligibility and provide accurate scheduling.</li><li style="text-align: justify">Maintain database by entering and verifying information and input all data into our system so as to better serve clients.</li><li style="text-align: justify">Answer all inquiries by clarifying desired information.</li><li style="text-align: justify">Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.</li><li style="text-align: justify">Perform other related duties as required.</li></ul><div style="text-align: justify"><br></div><ul><li style="text-align: justify">High school diploma or GED equivalent.</li><li style="text-align: justify">One (1) year of clerical and computer experience.</li></ul><div style="text-align: justify"><strong>Preferred Qualifications</strong></div><ul><li style="text-align: justify"><font color="#000000" style="font-style: normal; text-indent: 0"><span><strong>Arizona residents&nbsp;</strong></span><span><strong>must have a valid Arizona Driver’s License upon hire;&nbsp;</strong></span></font><span style="font-style: normal; text-indent: 0; color: inherit">newly established Arizona Residents must have one</span><font color="#000000" style="font-style: normal; text-indent: 0"><span><strong>&nbsp;within 30 days of hire.</strong></span></font></li></ul><ul><li>Knowledge of Business English, spelling, and arithmetic.</li><li>Knowledge of clerical and office practices and procedures.</li><li>Skill in using data processing systems and other office equipment and machines.</li><li>Ability to follow written and verbal instructions.</li><li>Ability to communicate effectively orally and in writing.</li><li>Ability to establish and maintain effective working relationships with employees, other agencies, and the public.</li></ul><strong>PHYSICAL DEMANDS</strong><br>The work is sedentary requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. &nbsp;The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.<br><br><strong>WORK ENVIRONMENT</strong> &nbsp; &nbsp;<br>Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.<br><br>The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.<br><p style="margin: 0; text-align: center"><strong><u>NOTICE TO APPLICANTS</u></strong></p><p style="margin: 0; text-align: center"><br>&nbsp;We appreciate your interest in our employment opportunities. At Pinal County, we value</p><p style="margin: 0; text-align: center">professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration,&nbsp;</p><p style="margin: 0; text-align: center">which may impact your future Pinal County applications. &nbsp;</p><p style="margin: 0; text-align: center"><br></p><p style="margin: 0; text-align: center"><em>Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources.&nbsp;<br>&nbsp;</em></p><p style="margin: 0; text-align: center">All qualified candidates eligible to work in the United States are welcome to apply.&nbsp;</p><p style="margin: 0; text-align: center">However, visa sponsorship is not available. &nbsp;</p><p style="margin: 0; text-align: center"><strong>Pinal County does not participate in STEM Optional Practical Training (STEM OPT).</strong></p><p style="margin: 0"><br></p><p style="margin: 0; text-align: center"><em>Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. &nbsp;If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law. &nbsp;</em></p><p style="margin: 0"><br></p><p style="margin: 0; text-align: center"><em>Work in this classification requires an individual to perform the essential job functions satisfactorily. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.&nbsp;</em></p><br>