Customer Service Sea Cargo Export

Cargo Partner

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Bangkok, Bangkok hybrid Until 9/29/2026 2+ years exp First posted June 27, 2026 Last posted July 31, 2026
Job description
cargo-partner is a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 160 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain. Since January 2024, cargo-partner has been a member of the Nippon Express Group. We lead by example with integrity, focus on forward-thinking strategies and actions, and create impactful initiatives that drive sustainable growth and innovation.

 "We find the way by taking it personally".

cargo-partner Thailand was established in 2008 and is one of the rapidly growing organizations in the country. Currently, the company employs around 100 employees in three locations: the Bangkok headquarters, the Bangkok airport office, and Laem Chabang office. 

We're currently looking for a highly skilled and confident candidate who has a passion for success. If you believe you are qualified for the position, please submit your application with the detailed resume in English by "Apply Now".

We provide a suite of comprehensive benefits to our employees:

  • Medical care insurance including dental coverage
  • Provident fund
  • Hybrid work arrangement (1 day/week)
  • Mental health program
  • Professional support – training & development
  • Leave for vacation, medical, marriage, maternity, birthday, compassionate
  • Retirement benefits

We recognize good performances through:

  • Going the Extra Mile‘Awards
  • Long service awards
  • Employee referral programs
  • Sales incentive bonus
  • Operation incentive program
  • Annual salary & bonus reviews

Job Description

  • Co-ordinate with customers / carriers / suppliers and related departments for export process and handle shipments as per sales / customers and overseas agents’ instruction.
  • Contact carrier for contract rate, space & Equipment  and booking.
  • Create job files and issue reconciliation sheet after shipment completion..
  • Promptly communicate, provide information clearly to customer without any late response.
  • Check quality and accuracy of works to meet company standard and objectives.
  • Follow up and handle shipments for smooth operation as per customers / sales and CPL overseas / agents’ instruction from A-Z as well as fully comply with Standard Operating Procedures (SOP) to meet customers / agents’ requirements.
  • Take personal responsibilities for daily solving problems and follow  up the request and / or problems that customer’s experience.
  • Update CPL’s system and carrier system to submit SI to carrier on time.
  • To fulfil documentation, HBL for customer requirement as basically.
  • Self-checked on accuracy of internal and external documents.
  • Ensure Credit facility before release bill of lading.
  • Upload all documents via SPOT and send pre-alerts on time (5 working days after ATD) and finish handling in SPOT.
  • Provide additional services beyond the call of duties, any other assignments from Team Leaders / Manager and take up extra assignments / tasks towards company needs.
  • Close job files, complete the billing to customers, overseas agents & all vendors on timeliness ( < 5 days after ATD)  with P & L statement.
  • To comply 100% with company directives.

Qualification

  • Bachelor degree with at least 2 years’ experience on Freight Forwarder

  • Solid knowledge in Sea cargo 

  • Strong background in Freight forwarding, Shipping or Logistics field, especially in Freight forwarding industry.

  • Basic computer knowledge / skills in MS Office (Word, Excel, PowerPoint).

  • Cargowise One know-how in related functions.

  • Fluent in English language.

  • Self-confident with positive attitude.

  • Strong negotiation skills.

  • Able to work under pressure.

  • Able to handle the conflict cases and have a strong resolution skill.

  • High Responsibility, flexibility and Discreetness.

  • Excellence on communication skill.

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.

With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.

Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.

cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.

Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow

Ready to get things moving? Join our team! 

Learn about Life at cargo-partner here.

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About this role

Summary

Coordinate export shipments, manage documentation, communicate with customers and carriers, ensure compliance and timely delivery.

Job title

Customer Service Sea Cargo Export

Experience level

2+ years

Minimum experience

2+ years exp

Industry

logistics

Location requirements

Bangkok, on-site with local focus

Salary

Not specified

Management role

No

Skills & keywords

Required skills

freight forwardingsea cargoCargowise OneMS OfficeEnglish

Preferred skills

None specified

Specializations

sea cargofreight forwardingshippinglogistics
Locations

Structured locations inferred from the posting.

Bangkok, Thailand

Hybrid City
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